Frequently asked questions.
Payment & Orders
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions. We are pleased to offer free shipping on all orders over $45.
When will my order arrive?
Most orders ship out within 2 business days from the date of order. Our orders ship via UPS® Ground which typically take one to five business days, depending on your location.
Is your packaging sustainable?
Yes. We always have sustainability in mind as part of L'Beauxtique's strategic directive.
Our serum is packaged in glass bottles.
Our candle vessel is made with ceramic clay, a keepsake container that can be upcycled and reused for multi-purposes.
Each eye pillow is individually wrapped in recyclable plastic made from recycled materials.
All outer and inner packaging materials are recyclable.
We use a natural biodegradable alternative to bubble wrap.
Our stickers are eco-friendly.
Our tissue paper is printed with soy-based inks on FSC-certified paper and is acid, sulfur, and lignin-free. Additionally, it is 100% compostable, recyclable, and made from recycled materials.
Our Plantable Seed Paper card is made with 100% recycled fibers.
We are part of the Eco-Packaging Alliance, which contributes to global reforestation.
We also donate one percent of every sale to 1% for the Planet to help towards a healthier planet.
We believe it's our collective responsibility, and we recognize we have much further to go.
Shipping & Returns
How much is shipping?
We are pleased to offer free shipping on all orders over $45.
Where do you ship?
We currently ship within the contiguous United States (excluding Alaska, Hawaii, and all other off-shore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico).
We do not ship to Post Office Box (PO), Army Post Office (APO), or Fleet Post Office (FPO) addresses.
Do you ship internationally?
Not yet, but we are working on it! Sign up in our email newsletter in the footer to receive updates on when and where you can buy our products internationally.
What is your return policy?
Free returns within 30 days, no questions asked. We believe in our products and we stand behind them.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Evening Body Serum
How should I store Evening Body Serum?
Please store away from light and heat and keep out of the reach of children.
Does Evening Body Serum contain organic ingredients?
Yes. We source the highest quality ingredients and, where possible, certified organic. Our formulas contain no parabens, sulfate surfactants, mineral oils, artificial colors, synthetic fragrances, or perfumes. To view the full list of ingredients click HERE.
Is Evening Body Serum cruelty-free, vegan, or nut-free?
Evening Body Serum is cruelty-free. We have not and will not test on animals. We are Leaping Bunny Certified.
Evening Body Serum is vegan however, our manufacturer does work with ingredients such as beeswax and keratin in-house.
To the best of our knowledge, any unintentional cross-contamination is not expected due to manufacturing practices.
Our products are made with plant-based ingredients. Some of our ingredients are derived from nuts/kernels.
If you have a nut allergy, please check the INGREDIENT LIST for further details and with your doctor before purchasing.
Does Evening Body Serum come with any safety precautions?
Yes. Although Evening Body Serum is 100% plant-based ingredients, essential oils contain known skin allergens. If you know of specific allergens you are allergic to, please check the ingredient list before purchasing.
If you are prone to sensitive skin, we advise you to do a patch test before use. Stop use if redness, irritation, or rash occurs and consult a doctor if symptoms persist or worsen. If you are pregnant or breastfeeding, we advise consulting with a doctor first.
For adult external use only.
Evening Aromatherapy Candle
How should I care for Evening Aromatherapy Candle?
Trim wick to 1/4 inch (0.6 cm) and reposition to center with each time before lighting.The candle's first burn should be long enough to let the top pool to the vessel edges to avoid tunneling and ensure even subsequent burns.
What ingredients are in Evening Aromatherapy Candle?
Evening Aromatherapy Candle is made with the equivalent of two 10ml bottles of 100% pure, potent essential oils and 100% natural soy wax. We source the highest quality ingredients and, where possible, certified organic. Our formulas contain no parabens, sulfate surfactants, mineral oils, artificial colors, synthetic fragrances, or perfumes. To view the full list of ingredients, click HERE.
Is Evening Aromatherapy Candle cruelty-free or vegan?
Evening Aromatherapy Candle is cruelty-free. We have not and will not test on animals.
Evening Aromatherapy candle is vegan. It is made with 100% natural soy wax. It contains no petroleum or beeswax.
Why does my candle have imperfections?
Our candle is crafted with 100% natural soy wax. Due to the handmade nature of this candle, please allow for slight imperfections and color variations in each unique piece.
Does Evening Aromatherapy Candle contain fragrance oils?
No. We use 100% pure, potent essential oils.
Our candle does not contain fragrance oils or fragrances infused with essential oils.
Aromatic Eye Pillow
Can I clean the outer cover?
Yes. The eye pillow outer cover can be removed and washed either by hand or in the machine. The insert and cover are made from 100% pre-washed cotton.
Does the Aromatic Eye Pillow contain essential oils?
No. It is filled with organic Flaxseed and a custom blend of dried Chamomile and dried Lavender flowers.
Can the Aromatic Eye Pillow be used warm or cold?
Yes to both!
Warm in the microwave in 10-second increments until the desired temperature is reached, or use it cold and place it in the fridge for at least 10 minutes.
Dry Body Brush
How do I care for my Dry Body Brush?
Our Dry Body Brush is designed for dry use only and is not recommended for wet use in the shower. Please do not leave it damp or in water for prolonged periods, as the tightly woven handle can trap moisture. To ensure your brush remains fresh and clean from dead skin cells and ingrained dirt, wash with a mild anti-bacterial soap every two weeks and dry completely in the sun before use to prevent mold.
What is the Dry Body Brush made from?
Our premium quality brush is medium strength natural sisal—a form of cactus designed for whole-body exfoliation. It has a coconut string handle and a sustainable timber toggle and cotton cord.
Is the Dry Body Brush vegan?
Yes. Our Dry Body Brush is vegan, cruelty-free, chemical-free, and biodegradable.
Still have questions? We're happy to help! Please email us at firstname.lastname@example.org and we will get back to you within 48 hours.
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